The world class experience we offer our customers extends well beyond the stores. We have designated conveniently located R Care Centers and Drop-off Locations to accept all customer care requests.
The Rivoli Group prides itself in having an unmatched after sales service powered by a large customer care team with highly skilled Swiss-trained watchmakers, expert eyewear technicians, and qualified staff equipped with state-of-the-art tools. They are committed to provide a comprehensive service and are geared to meet every need.
With an objective to provide ‘express service’ to customers , 21 R Care Centers have been opened in the UAE, Oman, Qatar & Bahrain. The R Care Centers are located within our retail stores and provide instant minor watch repair to customers.
WHY USE US?
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Our Team
We maintain our world class quality of service through constant development of our highly skilled watchmakers.
They are regularly trained in Switzerland by reputed watch brands such as Breguet, Blancpain, Glashutte, Omega, Jaeger Le Coultre, MontBlanc, Longines, Rado and many more. They are equipped with the best and the most up to date tools and equipment which ensures that we match the highest standards set by these iconic Swiss watch making brands.
Our commitment is to provide a world class service right here in this region and our team of courteous customer care professionals are dedicated to handle all types of communication quickly and accurately throughout the process of complaint, repair and maintenance.
Our authorised service centre is a proficiently designed state of the art workshop which houses over 100 staff.
The facility provides a complete range of repair services supported by a large spare parts bank and logistics team with comprehensive data processing capabilities. The service centre has been rated as the biggest and best such facility in the region by many Swiss watch professionals who have been regularly visiting as part of their ongoing cooperation to constantly improve and upgrade the operation.
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