THE JOB
Devise the learning and development strategies in line with organizational goals, oversee implementation and delivery and assess its outcomes. Partner closely with business leaders to understand the training needs and provide end to end solutions by using effective innovative methodologies and benchmark to best practices in the retail arena. Deliver trainings at all levels.
The goal is to enhance competency levels, quality, performance and productivity at the organization, department and individual level.
Job Description
- Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers and business heads
- Drawing an overall or concept wise training and development plan that addresses needs and expectations in all areas
- Deploying a wide variety of innovative training methods specific to retail domain
- Ensuring effective induction, orientation sessions, focused workshops, Boot Camps
- Monitoring and evaluating training program’s effectiveness, success and ROI periodically and reporting
- Managing and deploying assessment tools effectively (Mystery shopping, staff checks etc.)
- Ensuring that the costs of planned programs are within defined budgets
- Providing a platform for ongoing development
- Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment
- Maintaining a keen understanding of training trends, developments and best practices
- Building and maintaining smart processes and systems to retain and spread knowledge
- Conducting key trainings independently
- Working on critical HR areas related to employee engagements, region development and communication
- Traveling to Regions periodically; visiting stores and competition regularly - analyze, propose and implement skill systems to all stakeholders
profile
- Post Graduate in Business Administration /HR/Education/Psychology
- Strong educational background/studied in reputed institutes
- Proven working experience of at least 8-10 years as a Training/Learning & Development manager in retail, aviation, hospitality or service sectors
- Ideally - has an understanding of retail, luxury, high end luxury market from a multi-national perspective
- Track record in designing and executing successful training programs
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
- Well versed in LMS tools
- Articulate communicator, well-groomed and ability to bring about change and influence all levels. Strong English language skills
- Result oriented with focus on time, quality and balanced approach
- Strong ethical values and integrity
- Excellent team management skills, Ability to develop cohesive performing teams
